Refund policy

Returns and eligibility

You may request an eligible return within 30 days of delivery through our contact page.

• Harnesses must be unused, unwashed, in their original condition, and include the original packaging.
• Paw pads must be unused and in unopened original packaging. Opened or used adhesive pads are not eligible for change-of-mind returns.
• These conditions do not limit your rights regarding defective or incorrect items or any other rights provided by applicable law.

How to request a return

Contact us with your order number and the reason for your return. Once your return is approved, we will provide the return address and instructions.

Please contact us before sending anything back. Do not send items to the address printed on the original shipping label.

Return shipping

For eligible change-of-mind returns, you are responsible for return shipping.

For defective or incorrect items, Good Days Dog Co. will cover the agreed remedy and any required return shipping. Please describe the issue and provide photos where practical.

Refunds

After an eligible return is received and inspected, approved refunds will be issued to your original payment method within 10 business days. Your bank may require additional processing time.

For change-of-mind returns, original separately charged shipping costs are non-refundable, except where required. We do not charge a restocking fee.

Bundle returns

An eligible full-bundle return refunds the amount paid for the bundle.

For an eligible partial return of the $79.99 More Good Days Bundle, the purchase price is allocated as follows:

• Harness: $65.88
• Paw-pad set: $14.11

Defective or incorrect items will be handled separately as appropriate.

Cancellations

Contact us as soon as possible to request cancellation. We will attempt to cancel before fulfillment, but cancellation cannot be guaranteed once your order has shipped. This does not limit cancellation or refund rights relating to missed shipment promises.

Shipping delays and separate parcels

Harnesses and paw pads may arrive separately, including bundle orders. Tracking will be provided for each shipment.

If we cannot ship within the promised timeframe, we will notify you, provide an updated shipping estimate, and offer the choice to accept the delay or cancel for a refund of the unshipped merchandise.